Terms and Condition

Any use of The Hamper & Gift People website is subject to the user agreeing to the following Terms and Conditions. These conditions shall apply to all online transactions between The Hamper & Gift People and any person, firm or company (“the Purchaser”) placing an order online with The Hamper & Gift People for the manufacture and/or supply of any goods (“the Goods”). By accepting any order for Goods from the Purchaser, The Hamper & Gift People agree to sell and the Purchaser agrees to purchase such Goods at the price stated on The Hamper & Gift People website and on the sole basis of the terms and conditions of The Hamper & Gift People stated herein. Company Details are as follows:

The Hamper & Gift People
Thorpe Cottage
Wintercroft Lane
Thorpe
Ashbourne
Derbyshire
DE6 2AW
0845 0093130

Price

In the unlikely event that an incorrect price is shown on our website, The Hamper & Gift People reserves the right to abstain from fulfilling the order at that price. The customer will be notified by email informing them of the correct price, and given the choice to proceed with the order.

Secure Online Payment

The Hamper & Gift People provide a secure payment system. All payment transactions will be processed by Google Checkout. Payments are submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet.
The Purchaser should see a solid yellow padlock in their browser status bar (after the point where they have pressed the Google Checkout button) which indicates that the encryption is taking place.

After an order has been placed, a written confirmation will be sent to you by email, listing the contents of your order, delivery details, amount paid and our details. Goods will only be despatched once payment has been received in full.

Credit/debit card payments can be made using Visa, Delta, Maestro, MasterCard, Solo and Visa Electron.

Delivery 

Deliveries are made by appointed carriers or Royal Mail depending on the product and destination. The Hamper & Gift People will endeavour to despatch orders within 24 hours of receipt, Monday to Friday from 9:00am to 5:00pm, excluding bank and national holidays. Deliveries can arrive Monday to Friday between 7am and 9pm, but typically arrive 9am – 5:30pm. We cannot specify an actual time as the drivers routes change daily and collection times are never guaranteed. A Saturday delivery can be arranged for a charge of £22.50, arrival is usually by 12 noon. We do not send hampers containing fresh food (smoked salmon and cheeses) on Friday, as it is not advisable for these items to remain in a depot, unrefrigerated over a weekend and we will not send any fresh food items outside the UK Mainland as the variable delivery timescales mean we cannot guarantee that fresh items will not perish in transit. To allow for weekends, holidays, time differences, delivery distance, customs clearance etc., it is highly advisable for purchasers to place orders two working days or more before a chosen delivery date.

The Hamper & Gift People’s delivery charge for our hampers is £5.95, which is a Next Day delivery service within UK Mainland only (Monday to Friday), but this is not a guaranteed service. Orders must be received by 10:00am at the latest to receive this service. Orders placed on a Friday before 10:00am will be delivered on the following Monday. Orders placed after 10:00am Friday will be delivered on the following Tuesday. Orders placed during the weekend will be dispatched Monday and delivered Tuesday. Delivery charges to the Scottish Highlands and outside the UK Mainland are a bit higher and listed during the checkout process. Delivery times to these areas will be between 2-5 days, depending upon the destination.

Delivery charges for our handbags and toiletry gift baskets, using Royal Mail’s Standard Parcel delivery service is £3.95. Royal Mail’s Standard Parcel delivery is 3-5 working days.
For all delivery services, including Next Day deliveries, we will make every effort to deliver within the time stated, but delays may occur that are outside our direct control and we will not be liable for any loss caused to you by a late or failed delivery. If your order is not delivered within the estimated time of delivery that we quote, please contact us by telephone or email and we will do our utmost to ensure that your order is received as quickly as possible.

All deliveries will require a signature in order to complete the delivery. Please choose a delivery date when someone can be there to receive the gift. Delivering to a work address can sometimes ensure the recipient is in. Please ensure all address details are accurate including house number, postal town, post code and the recipient’s phone number are all entered correctly. Any delivery problems and redirections arising from incorrect address information supplied by the purchaser will incur additional charges to the purchaser and inevitable delay. A charge of £12.00 will be made for redelivery to the original or alternative address. An additional charge will be made for any items which become unsuitable for sale and need replacing (perishable and chilled items like smoked salmon and cheeses).

If the recipient is not at home on the selected delivery date, the carrier will automatically leave a card explaining that they have tried to deliver your order and will attempt redelivery the next working day (from 9am to 5pm). At this point, it becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. The recipient can call the phone number on the card to arrange a better suited delivery date or arrange to pick up the order at their local depot where it’s being stored. If not collected within 3 days, parcels are returned to us. Thereafter, the purchaser will incur a redelivery charge of £12.00 to the original or alternative address. The Purchaser will also be charged for any items which have become unsuitable for sale and need to be replaced (mainly perishable items such as smoked salmon and cheeses which require chilled temperatures).
We are unable to deliver to PO Boxes or BFPO addresses.

When requesting to deliver to a hospital or hotel, please include the recipient’s room number and ensure before ordering that the recipient is not scheduled for discharge within the window of delivery. Please ensure you telephone the hospital or hotel before ordering to enquire about their policies with regard to delivering our products to their place of business.

Shortly after placing an order, a confirmation email, which lists your entire order, costs and our contact details, will be sent to advise the purchaser how they can track their order with our carrier. The purchaser will need to log in to our carriers website to obtain a parcel tracking number which will be available on the date of despatch.

In the event of non delivery within the UK due to an incorrect address or recipient information supplied by the purchaser or if the recipient specified by the customer refuses to accept the parcel, The Hamper & Gift People reserve the right to make a charge of a minimum of 50% of the original order for re-directing or re-sending the order. In the event that the purchaser should cancel the order after despatch, The Hamper & Gift People reserve the right to refund up to 50% of the original order value.